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Boomtrain University
BME Guide

Unsubscribe Users

There are several ways make sure your Boomtrain user lists stay up-to-date. You can unsubscribe users manually, upload a CSV with new user data, or use your website’s user profile form to send us updates via Javascript commands. If you’re using The Boomtrain API to exchange user data with us, we have an endpoint you can use to simplify the process.

Unsubscribe a Single User Manually

If you don’t want to deal with any of the options below, you can easily unsubscribe a single user by accessing their profile inside BME.

  1. on Boomtrain.net, click Users, then type an email (or other unique value) in the search field.
    Screen Shot 2016-02-26 at 5.12.09 PM
  2. When you’ve found the user you’re looking for, click to view their profile.
    Screen Shot 2016-02-26 at 5.14.38 PM
  3. Inside the user’s profile, you can view attributes and recent activities. Note the white Screen Shot 2016-02-26 at 5.19.11 PM next to the user’s email address. This denotes that the user is currently active and subscribed to (potentially) all newsletters.
    Screen Shot 2016-02-26 at 5.15.01 PM
  4. Click the Screen Shot 2016-02-26 at 5.19.11 PM to unsubscribe the user from all future contact.
    Screen Shot 2016-02-26 at 5.15.22 PM

Unsubscribe By Updating User Attributes

Many Boomtrain customers incorporate user attributes to segment their lists. This is utilized most frequently with newsletter subscription status. Here’s the setup:

  • A newsletter exists called ‘Sample_Newsletter’.
  • A user exists with the attribute ‘Sample_Newsletter’ and the value ‘TRUE’.
  • This user is actively subscribed to this newsletter and the segment list will always include his email address.
  • In order to unsubscribe this user, the attribute ‘Sample_Newsletter’ must be updated to the value of ‘FALSE’.

In order to accomplish this, you can upload a CSV containing the new value of this user attribute, or use our Javascript library to send an update request (more on that later).

  1. Using the above example, upload a CSV of users who want to unsubscribe. You only need two columns: the email address and the newsletter they want to be removed from. If you have multiple newsletters, you can add each one as an additional column.
    Screen Shot 2016-02-26 at 5.30.54 PM
  2. Once you’ve uploaded the list, check the profile of one of the unsubscribed users. The value should be FALSE. You can also check the user segment to make sure the email has been removed from the list. Make sure your segment list is dynamically updating based on user attributes!
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